Frequently asked questions

Jigsaws Australia is owned and operated by newsXpress Pty Ltd (ABN 99 098 073 833), 3A Lynch Street, Hawthorn VIC 3122.

Email us at orders@jigsawsaustralia.com.au or call (03) 9524 8080. Email is the best way to reach us, and please include your order number if you have one.

Jigsaw puzzles from Ravensburger, House of Puzzles, Pomegranate and Blue Opal, plus a range of playing cards.

Large piece puzzles are bigger and easier to handle, for a relaxing build. 500 pieces is a good all-rounder you can finish over a day or two. 1000 pieces is the classic challenge and our biggest range. 1500 pieces is a longer project for experienced puzzlers.

Standard shipping is $12 for orders under $150 and free for orders of $150 or more. Express shipping is $18 for orders under $150 and $22 for orders of $150 or more.

In-stock orders are usually processed within 2 business days. Standard delivery then takes 2 to 8 business days and Express 1 to 4 business days. Australia Post publishes current delivery times on its website.

We use Australia Post and courier partners. The carrier is chosen when your order is packed.

No. We ship within Australia only.

Yes. Choose Click & Collect at checkout and collect from 3A Lynch Street, Hawthorn VIC 3122, Monday to Friday 8:30am to 4:30pm (excluding public holidays). We'll email you when your order is ready, usually within 1 to 2 business days.

Show your ready-for-collection email. Someone else can collect for you if you give them that email.

Orders are held for 14 days from when they're ready. Uncollected orders are cancelled and refunded, less a restocking fee of up to 20% to cover bank fees, Shopify fees and handling.

Email orders@jigsawsaustralia.com.au within 14 days of receiving your order with your order number and photos, and we'll sort it out. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including a repair, replacement or refund for a major failure.

Change-of-mind returns are at our discretion. Email us within 14 days of receiving your order with your order number. If a change-of-mind return is approved, a 20% fee may apply. Approved refunds go back to your original payment method.

Products you can add to your cart are in stock. Sold-out products are marked Sold out. If an item ordered turns out to be unavailable, we'll let you know within 24 hours.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay and Afterpay. All payments are processed securely through Shopify's checkout.

Yes. Add a note in your cart before checkout and we'll include it with your order.